We can cancel or amend an order as long as you reach us within 6 hours of placing it. Just email our team and let us know what you'd like to change.

After this window your order may already be in processing, so we can't always guarantee changes — but we'll do our best to help.

We accept American Express, Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed through a secure checkout.

Enter your code in the discount field at checkout and it will be applied to your order total before payment. One code can be used per order.

We deliver within 2–14 days, depending on your destination:

• Australia & New Zealand: 2–6 days
• United States & Canada: 2–8 days
• United Kingdom: 2–8 days
• Europe: 4–10 days
• Rest of the World: 4–14 days

Please also note that occasionally your order may experience delays while in transit with the courier. We work closely with our third-party shipping companies to minimise delays and ensure that you receive your order as quickly as possible.

Shipping is free on all orders over $69.

For orders under $69, a flat shipping fee of [TO CONFIRM — insert amount] applies, calculated at checkout.

Once your order ships, you can follow its journey on our order tracking page. The carrier varies depending on your delivery country.

Depending on your country, your order may be subject to customs duties, taxes or handling fees. These are set by your local customs authority and are the responsibility of the customer.

We recommend checking your country's customs guidelines before ordering. We have no control over these charges and cannot mark orders as gifts or undervalue them.

We fulfill orders from multiple locations to get your order to you as quickly as possible, which is why delivery times vary by region. Your tracking link will show the most up-to-date status once your order is on its way.

You can return your item within 14 days of delivery, as long as it's unused and in its original condition and packaging.

Returns are free on every order — we'll cover the cost of sending it back.

Just contact our team by email with your order number and include a photo showing the size tag and original packaging. We'll guide you through the next steps.

For exchanges, once we receive your return we'll send your replacement out straight away.

We're sorry to hear that. We'll replace or refund any item that arrives faulty, damaged, in the wrong colour, size or style, or that was lost in transit.

Email us with a photo of the item and its packaging and we'll sort it out at no cost to you.

Returns can take up to 15 days to reach us. Once received, we'll process your refund — including return forms helps us be faster. The time it takes to appear in your account depends on your bank.

Start with our Size Guide, which you'll find next to the size selector on every product page. There you'll see body measurements and the size range that corresponds to each size.

For the most accurate result:

• Measure your bust, waist and hips
• Stand straight and keep the tape comfortably snug — not tight
• Compare your measurements with the size chart provided

Each product page also includes the sizing details most relevant to that specific style. If you're ever unsure, contact us and our team will happily help.

Fit varies by style — some pieces have a more relaxed, oversized cut while others sit slimmer. We recommend checking the fit description on each product page to understand how that piece is designed to sit.

Depending on the look you prefer, you can always size up for extra room or size down for a closer fit.

Our current style features a high-quality 100% polyester outer with a linen-touch inner for comfort against the skin. Exact composition can vary by style, so check the individual product page for full details.

Wash by hand or machine on a soft, gentle setting. Dry at a low temperature. Please avoid bleach of any kind. Gentle care keeps your piece looking its best for longer.

Weather performance varies by style, so we recommend checking the details on each product page.

Our current style, the Icon Jacket, is water-resistant (not fully waterproof) and windproof, with full coverage thanks to its hood and button-to-chin closure. Built for weather, worn for style.

Every WJacket piece is designed in Italy — and worn worldwide. Italian design has been at the heart of the brand from day one, shaping the cut, the details and the way each piece moves with you.

For the woman who's always somewhere. WJacket makes outerwear that doesn't make you choose between staying dry and looking good — because weather changes, and your style doesn't. We never picked a side. Wear the weather.